FAQ

Once you have found the jewelry you want, click on "Add to cart". Follow all the steps of the purchase procedure to finalize your order .

When your selection is complete, follow the instructions on the payment page to finalize your order if you plan to pay by credit card. As soon as your order is validated, you will receive an email confirming that your order has been taken into account.

You can also order ILYSH items by calling customer service on +212 6 65 10 30 49 from 10:00 a.m. to 6:00 p.m. Monday to Friday and Saturday from 10:00 a.m. to 1:00 p.m. excluding public holidays.

All products are packaged in ILYSH boxes and bags .

• By Moroccan or foreign bank card via our online payment partner Maroc Télécommerce.
• Cash on delivery.

Once the customer validates his order, he can no longer cancel or modify the order.

Yes, payment on ILYSH.com is secure and insured by Maroc Télécommerce. Your credit card information is transmitted via a secure SSL protocol directly to the Interbank Payment Center.

This banking information is never stored on our servers. For more information, please click on the following link: http://www.maroctelecommerce.com/securite-paiement.html

Once the customer validates his order, he can no longer cancel or modify the order.

Our stores delivers everywhere in Morocco.

If you live in Tangier, your package will reach you within 1 to 2 working days and within 2 to 5 working days if you are outside Tangier following confirmation of your order. All orders are shipped free of charge.

To find out the status of your order, call our customer service on the following number +212 6 6510 30 49 from 10:00 a.m. to 6:00 p.m. Monday to Friday and Saturday from 10:00 a.m. to 1:00 p.m. excluding public holidays.

Yes, our size guide is available under the following link:

We offer you the possibility to personalize your jewelry with the engraving of your choice free of charge.

The warranty is unlimited. Improper use of ILYSH jewelry or the addition of gold or replacement of materials is not covered by the warranty. The receipt is essential in case you have a warranty claim.

You have 7 days from the receipt of the products to return the items. These items are exchanged if they are returned in good condition. Please note that ilysh.com does not grant any refunds on its items. ILYSH cannot be held responsible if a return does not arrive at its destination. Our stores are not authorized to exchange items purchased online.

To find out the status of your return, call our customer service on the following number +212 6 65 10 30 49 from 10:00 a.m. to 6:00 p.m. Monday to Friday and Saturday from 10:00 a.m. to 1:00 p.m. excluding public holidays.